Infiniti Mobile Terms and Conditions of Service
Infiniti Mobile is a service brought to you by IM Telecom, LLC. Infiniti Mobile provides both Non-Lifeline and Lifeline Assisted wireless services. The Lifeline Assistance program is supported by the federal Universal Service Fund program and is administered by the Universal Service Administrative Company. In addition, some states administer their own Lifeline programs that provide additional support for wireless services for eligible consumers. Please review state-specific terms and conditions included in the Appendix to this document to see if additional terms apply to your Lifeline service.
These Terms and Conditions of Service apply to Infiniti Mobile services and wireless phones activated on Infiniti Mobile services. Please read these terms carefully as these Terms and Conditions of Service become effective by activating or using an Infiniti Mobile phone and is a legally binding agreement between you and Infiniti Mobile. These Terms and Conditions of Service contain important information about your consumer rights. Infiniti Mobile reserves the right to change or modify the Terms and Conditions of Service at any time and at its sole discretion. Changes made to the Terms and Conditions of Service will become effective at the time the change is posted on the Infiniti Mobile Website at www.infinitimobile.com Please check this website often for updates to the Terms and Conditions of Service.
Lifeline Support is a monthly support that reduces the cost of monthly wireless telephone service or residential telephone service for eligible consumers. An eligible Infiniti Mobile customer may receive a Lifeline discount on wireless service, but the Lifeline discount is available for only one telephone connection per household.
Eligibility for the Infiniti Mobile lifeline service program varies by state. Subscribers may qualify for an Infiniti Mobile lifeline program if they participate in one of the government programs listed below or qualify based on household income eligibility standards as defined below. By completing the Infiniti Mobile application, a subscriber’s consent is required to the release required information, including financial information if necessary, to a designated agent as required for the administration of your Infiniti Mobile lifeline service. This consent survives the any termination of this agreement. Infiniti Mobile reserves the right to review any subscriber’s continued eligibility for the lifeline program, at any time, and may require subscribers to provide Infiniti Mobile with written documentation of either subscriber household income or subscriber’s participation in a qualifying state or federal program. A subscriber may only participate in one lifeline program in either landline or wireless service at the subscriber’s principal place of residence. If a subscriber or any member of a subscriber’s family participates in a lifeline program from another provider, the subscriber is responsible for notifying the other provider that they have been approved for an Infiniti Mobile lifeline program from IM Telecom, LLC. Notice to terminate service from any other provider’s lifeline program must be given after activating new service in the Infiniti Mobile lifeline program.
Infiniti Mobile subscribers may qualify for a lifeline service offering if the subscriber meets certain state and federal eligibility requirements. These requirements are determined by the particular state where the subscriber resides. These state and federal eligibility requirements are also based on either program based eligibility or income based eligibility.
Program Based Eligibility
Program based eligibility varies by state. Infiniti Mobile subscribers are eligible to receive lifeline discounts, under the program-based eligibility, if they participate in one or more of the following programs and the state participates in that program:
- Food Stamps (program may be named differently by state)
- Federal Public Housing Assistance (Section 8)
- Supplemental Security Income (SSI)
- Veteran’s Pension and Survivors Pension Program
If you reside on Federally Recognized Tribal Lands, you qualify if you participate on or more in the following Tribal programs:
- Tribally Administered TANF (TTANF)
- Food Distribution Program on Indian Reservations (FDPIR)
- Bureau of Indian Affairs General Assistance (BIA)
- Head Start (only those households meeting its income qualifying standard) Proof of program participation will be required to demonstrate program-based eligibility. Acceptable documentation of program eligibility includes: (1) the current or prior year’s statement of benefits from a qualifying state, federal or Tribal program; (2) a notice letter of participation in a qualifying federal or Tribal program; (3) program participation documents (such as the consumer’s Supplemental Nutrition Assistance Program (SNAP) electronic benefit transfer card or Medicaid participation card (or copy thereof)); or (4) another official document evidencing the consumer’s participation in a qualifying federal or Tribal program.
Income Based Eligibility
Income based eligibility varies by state. Some states do not offer income-based eligibility for lifeline programs. Infiniti Mobile subscribers are eligible to receive lifeline discounts, under the income-based eligibility, if subscriber’s total combined household income meets the defined U.S. Government Income Poverty Guidelines. Proof of income documentation (such as a current tax return) must be provided to Infiniti Mobile to demonstrate eligibility income-based eligibility.
Infiniti Mobile Lifeline Programs Restrictions
Subscribers applying for service in an Infiniti Mobile lifeline program agree to, and declare under penalty and perjury, that all of the following conditions below apply (but not limited to):
- Infiniti Mobile lifeline and link-up program is limited to one connection per household
- Subscriber applying for service certifies that subscriber has not received lifeline support at the existing address.
- Subscriber applying for service certifies that subscriber does not participate in any other lifeline program.
- Subscriber applying for service may be required to provide a Social Security Number in order to certify or verify eligibility for lifeline service. (Social Security information is strictly confidential and will not be disclosed to others without a subscriber’s written consent)
- If subscriber participates in another lifeline program at the time applying for Infiniti Mobile lifeline service, the subscriber agrees to cancel lifeline service with any other provider.
- Subscriber agrees to immediately notify Infiniti Mobile of any address change.
- Subscriber affirms they meet the head of household requirement.
- Subscriber affirms they are least 18 years old.
- Subscriber affirms they are not claimed as a dependent on another person’s tax returns.
- Subscriber affirms they will immediately notify Infiniti Mobile if they no longer participate in at least one of the state or federal programs required to receive lifeline discounts.
- Subscriber authorizes representatives of any state of federal assistance program to discuss or provide documentation needed to verify participation requested by Infiniti Mobile. Subscriber also authorizes any state or federal assistance programs representatives to verify subscriber’s eligibility for lifeline programs.
- Subscribers applying for lifeline and link-up programs authorize Infiniti Mobile (IM Telecom, LLC.), or its duly appointed representatives to have access to records relating to the applicant to verify eligibility for the Infiniti Mobile lifeline program.
- Subscribers applying for Infiniti Mobile lifeline programs affirm, under penalty and perjury, that all foregoing representations made when applying for service are true and correct to the best of the subscriber’s knowledge. MAINTAINING AN ACTIVE ACCOUNT – LIFELINE NON-USAGE POLICY – EFFECTIVE 12/02/2016
- In order to maintain an active account, you must use the Service at least once every 30 days. At or before 30 days of non-use, Infiniti Mobile will provide notice to you that failure to use the Lifeline Services within a 15-day notice period will result in de-enrollment. You may demonstrate usage of the Service through the following means: (i) Completion of an outbound call or usage of data; (ii) Purchase of minutes or data from Infiniti Mobile to add to your Service plan; (iii) Answering an incoming call from a party other than Infiniti Mobile or an Infiniti Mobile agent or representative; (iv) Responding to direct contact from Infiniti Mobile and confirming that you want to continue receiving Lifeline Service; or (v) Sending a text message. This usage policy applies only to customers who do not have a regular billing relationship with us.
Your account balance must be maintained within Infiniti Mobile Collection Policy to continue Service. Questions regarding use of Service or Infiniti Mobile Collection Policy should be directed to 214-323-8000 or Infiniti Mobile Customer Service at 214-323-8000.
Annual Recertification, Verification, or Termination of Lifeline Programs
Subscribers participating in the Infiniti Mobile lifeline program will be required to re-certify, on an annual basis, their qualification to continue to participate in lifeline programs based on the appropriate state or federal recertification or verification requirements. Infiniti Mobile (IM Telecom, LLC) reserves the right to determine, at its sole discretion, if a subscriber meets the annual recertification or verification requirements and if the subscriber fails to re-qualify for lifeline service. If Infiniti Mobile is unable to recertify or verify the required lifeline qualifications the subscriber will be deemed ineligible to further participate in Infiniti Mobile lifeline programs. The subscriber’s free minute plan will be discontinued in favor of a new plan to be chosen by the subscriber. The subscriber will be eligible to choose from any then available plan under the applicable terms and conditions for that plan. Infiniti Mobile reserves the right to cancel or suspend, without notice, a subscriber’s account for any fraudulent related reasons or upon the request of any state or federal authority’s request. Infiniti Mobile subscribers have the ability to terminate from the lifeline program for any reason. Subscribers who choose to terminate from the lifeline program are required to send notice of termination in writing to the address below. Upon termination from the program, subscribers will no longer receive free minutes included each month and will be required to re-qualify for lifeline and link-up qualifications if they choose to enroll with another Infiniti Mobile lifeline program. Please send all termination requests (include name, wireless number, and identity related information) to:
IM Telecom, LLC dba Infiniti Mobile
Attn: Disconnect Department
13601 Preston Rd., Suite E816
Dallas, TX 75240
Maintaining non-lifeline accounts
Infiniti Mobile subscribers using a non-lifeline service must purchase and load airtime at least once during any consecutive 60-day period. Airtime expires 30 days from date of loading. If no additional airtime is loaded within 30 days after the service expiration of your airtime, then your service on the Infiniti Mobile non-lifeline service will be deactivated. All minute plans offered by Infiniti Mobile include a limit (CAP) on the number of minutes a subscriber can use in the 30-day period that begins on the day the plan is loaded. For example, the $20.00 plan includes a maximum of 1,000 minutes of use in a 30-day period. If you have any questions regarding the limits of use with airtime provided by Infiniti Mobile, please contact us at 1-214-323-8000.
If you do not accept any of these Terms and Conditions of Service, do not activate or use service provided by Infiniti Mobile and contact Infiniti Mobile at 1-214-323-8000. By accepting these Terms and Conditions of Service, you represent that you are at least 18 years of age, you meet the eligibility requirements for Infiniti Mobile service, and you agree that you may not assign your rights or delegate any of your duties under these terms without the prior written consent of Infiniti Mobile. Any attempted assignment or delegation without proper consent from Infiniti Mobile shall be void.
The following supported services are available to Infiniti Mobile subscribers who participate in lifeline programs. Questions regarding supported services can be made in writing or by contacting an Infiniti Mobile representative at 1-214-323-8000-.
- Voice grade access to the public switched network. Infiniti Mobile service provides wireless access to the Public Switched Telecommunications Network (“PSTN”). “Voice grade access to the public switched network” is defined as a functionality that enables a subscriber of telecommunications services to transmit voice communications, including signaling the network that the caller wishes to place a call, and to receive voice communications, including receiving a signal indicating there is an incoming call in a bandwidth, at a minimum, between 300 to 3,000 Hertz;
- Dual tone multi-frequency signaling or its functional equivalent. “Dual tone multi-frequency” (DTMF) is a method of signaling that facilitates the transportation of signaling through the public telecommunications network, shortening call set-up time. Infiniti Mobile handsets are “DTMF” capable;
- Single-party service or its functional equivalent. “Single-party wireless service” is a dedicated message path for the length of a subscriber’s particular transmission. Infiniti Mobile provides customers with single-party access for the duration of every call a subscriber makes that is provided by Infiniti Mobile. Infiniti Mobile does not provide multi-party or party line service;
- Access to emergency services. “Access to emergency services” is a service available to Infiniti Mobile subscribers that allows a subscriber to call to emergency services through a Public Service Access Point (PSAP) operated by the local government;
- Access to operator services. “Access to operator services” is defined as having access to any automatic or live assistance to a consumer to arrange for billing or completion, or both, of a telephone call;
- Access to interexchange service. “Access to interexchange service” is defined as the user of the telecommunication service having access to complete a long-distance call or a toll call;
- Access to directory assistance. “Access to directory assistance” is defined as access to a service that includes making available to customers, upon request, information contained in directory listings; and
- Toll limitation for qualifying low-income consumers. “Toll limitation” Infiniti Mobile qualifying subscribers have the option to use their wireless service to complete a long-distance call or toll call in an amount of service that limits the amount of toll service to which the subscriber has already paid.
Infiniti Mobile Services
Infiniti Mobile service is provided at the company’s discretion. Infiniti Mobile (IM Telecom, LLC) may change pricing or the company’s Terms and Conditions of Service, from time to time, without notice. Unless expressly prohibited by law, Infiniti Mobile reserves the right to modify or cancel a subscriber’s service, an account, or take corrective action at any time and for any reason, including, but not limited to, your violation of any provision of these Terms and Conditions of Service. Check the Infiniti Mobile website, www.infinitimobile.com, for the most recent pricing and changes to the Terms and Conditions of Service. A subscriber’s right to use Infiniti Mobile service is subject to Infiniti Mobile business practices, policies, procedures, rates and these Terms and Conditions of Service. Infiniti Mobile may change the Terms and Conditions of Service at any time. Infiniti Mobile will notify subscribers of any change to the Terms and Conditions of Service that are determined to be materially adverse to a subscriber’s service 30 days in advance of the change. If subscriber does not terminate service within 30 days of receiving this notice of a change in the Terms and Conditions of Service, subscriber agrees to accept any such changes. IM Telecom, LLC provides Infiniti Mobile telecommunications services using the geographic areas covered by the Nationwide T-Mobile Network footprint. Local phone numbers may not be available in all areas. Subscribers do not have the ability use Infiniti Mobile service with any other wireless phone, device, or on another network. Subscribers may also not use an Infiniti Mobile handset with any other service or network. Airtime may be used for domestic calling from the United States and for other services as provided in these Terms and Conditions of Service. Infiniti Mobile service is for personal use only and may not be used in a manner that interferes with another Infiniti Mobile customer’s use of service. Infiniti Mobile has determined that ability to provide good service to subscribers may be impaired when customers place abnormally high numbers of calls, sends or receives unusually high numbers of messages, or repeatedly place calls of unusually long duration, relative to typical usage by other Infiniti Mobile customers on similar service plans. Such non-typical usage suggests that a wireless phone is being used other than for personal use and is in violation of these Terms and Conditions of Service. Infiniti Mobile services are provided solely for live dialogue between two individuals. Infiniti Mobile services may not be used for any type of monitoring services, any data transmissions, or other non-personal related connections that do not consist of uninterrupted live dialogue between two individuals. An Infiniti Mobile subscriber account may be terminated, without notice, if a subscriber’s usage is determined to be used in violation of the Terms and Conditions of Service for non-personal use, pager service, voicemail retrieval service, or other uses deemed inappropriate. Infiniti Mobile services use radio transmissions and are therefore affected by limitations. Coverage is not available everywhere. Quality of service may be affected by conditions beyond Infiniti Mobile control, including atmospheric, geographical, or topographical conditions. Service may also be affected by damage to wireless handsets. Infiniti Mobile does not guarantee, or warrant, that service will be available at any specific time or geographical location, or that service will be provided without possible interruption. You should therefore never solely rely on your wireless phone for emergency calls, such as to 911. Infiniti Mobile customers have access to dial 911 in an emergency. However, occasionally a subscriber may attempt to call 911 in an area where there is no wireless coverage. If there is no wireless coverage, a subscriber’s call to 911 may not go through and the subscriber should dial 911 from the nearest landline phone. By applying or activating service with Infiniti Mobile, a subscriber agrees not to use Infiniti Mobile services in any way that is illegal, abusive, or fraudulent. This will be determined by Infiniti Mobile in its sole discretion. You may also not alter any of the software or hardware on your Infiniti Mobile handset for any purpose. Infiniti Mobile phones may not be sold to third parties. In order to verify if you reside within a service area please visit www.infinitimobile.com. You may enter your zip code or locate coverage maps on the website to verify coverage. The map is only an approximation of actual coverage and may differ substantially from the areas of coverage shown on the website. Coverage can be affected by many factors such as weather, terrain, buildings, equipment, signal strength or many other factors that may affect network coverage. Infiniti Mobile does not guarantee coverage or network availability.
IM Telecom, LLC ETC Services
Infiniti Mobile lifeline programs are only available for activation by customer’s who reside in the areas in which Infiniti Mobile, has been designated as an Eligible Telecommunications Carrier (“ETC”). To receive subsidized wireless service, a subscriber’s principal residence address must be within an Infiniti Mobile ETC service area. Visit www.infinitimobile.com to check whether you reside in an Infiniti Mobile ETC service area. To be eligible for Infiniti Mobile service, a subscriber must meet the applicable eligibility standards described throughout these Terms and Conditions of Service, which may be amended by Infiniti Mobile. Where applicable, Infiniti Mobile lifeline programs are provided to you by IM Telecom, LLC, and are governed by tariffs. Tariffs are on file with the appropriate public utility commissions in each state and supersede any term related to the Lifeline Assistance program. Infiniti Mobile may provide access to tariffs through its website. Please be aware that tariffs posted online may not be official documents and you assume full responsibility for any tariff information you access on the Infiniti Mobile website. Infiniti Mobile bears no liability for the accuracy of any documents available on this website.
Infiniti Mobile Service Rates (Airtime), Features, Coverage, and Activation Fees
- Airtime is valued at $0.05 per minute of use. Airtime charges apply to standard voice usage calls for both local and domestic long-distance calls. Infiniti Mobile voice usage is deducted in full-minute increments and all partial minutes are rounded up to the next minute. Airtime usage is rounded up to the nearest whole minute. Airtime applies to all message retrieval and voice calls. Credits will not be given for dropped calls. Any unused airtime that expires is forfeited upon expiration or termination of eligibility in the Infiniti Mobile Lifeline Assistance program. Roaming charges, if they apply, will be billed at a rate of $0.29 per minute of use and will be deducted from the available minutes. Roaming charges occur when a subscriber makes a call using the facilities of another wireless service provider due to the location the call was placed. Roaming occurs when you make or receive calls outside the home network calling area. Infiniti Mobile does not provide any guarantees as to the availability or quality of service while roaming. An Infiniti Mobile Customer must have airtime minutes available to make or receive a call. Infiniti Mobile handsets will only operate when you have airtime minutes available on your wireless account. If you run out of your allotment of airtime, you may purchase and add additional airtime to your account. The available plans listed below are available for most states. Certain state-specific rate plans are available and can be found in the state-specific terms and conditions in the Appendix.
- INTERNATIONAL DIALING: International calling is not allowed on any Infiniti Mobile plan available. International dialing is blocked, but there are no guarantees that all international calling can be blocked from your handset. If you attempt an international call and are successful, your account will be blocked from making any additional calls for the remainder of the billing cycle except for emergency calls where available. Subscribers may buy additional airtime during this period while their account has been suspended for placing international calls. Infiniti Mobile strictly prohibits all international calling.
- Infiniti Mobile Additional Minutes Plans:
Infiniti Mobile will provide Additional Minutes Plans. Please visit www.infinitimobile.com for the current rates for adding a. Unused minutes and messages expire at the end of your monthly period and may not be used in subsequent months. If you use all of your monthly voice minutes and messages before a new monthly cycle starts and you add an Additional Minutes Offering Plan to your account, you will be charged based off the Additional Minutes Offering Plan you choose for voice and messages. If you use all of your monthly voice minutes before a new monthly cycle starts, and you do not have a sufficient balance in your account, you may not use your wireless phone to make or receive voice calls, other than 911 emergency calls, until the start of the next monthly cycle. If you have an Additional Minutes Offering Plan and use all your minutes included in the plan you will not have the ability to make calls or receive messages, except to place 911 calls where available, until you purchase another Additional Minutes Offering Plan or a new monthly cycle starts. If you are a lifeline customer and also have an Additional Minutes Offering Plan and you do not have sufficient funds in your account to pay your monthly charge on your payment due date, you will automatically be switched to the free minutes offer only included each month with your service from the Infiniti Mobile lifeline program. Subscribers may add an Additional Minutes Offering Plan to their Infiniti Mobile account by using one of following methods. You can add an Additional Minutes Offering Plan to your account by paying by credit/debit card, or by buying an Additional Minutes Offering Plan at any Infiniti Mobile authorized agent location. Sales taxes apply and are not included in the cost of the minute plan purchased. All minute plans offered by Infiniti Mobile include a limit (CAP) on the amount of minutes a subscriber can use in the 30-day period that begins on the day the plan is purchased. For instance, the $20 plan includes a maximum of 1000 minutes of use in a 30-day period. Purchased Additional Minutes Plans cannot be transferred or applied to any other wireless service or account.
- Infiniti Mobile Calling Features include Caller ID, Call Waiting, Three-Way Calling, Call Forwarding, and Voicemail. Caller ID may display both your billing name and your wireless number when placing outbound calls. Infiniti Mobile does not have the ability to block your name and number when making outbound calls.
- The Infiniti Mobile activation fee is $0 and some of the activation fee may be deferred. [The activation fee amount may vary depending on the state. Please check the state-specific terms for more information. Subscribers activating service with an Infiniti Mobile lifeline program may be eligible for a discount at the time of activation. Infiniti Mobile subscribers are responsible to pay activation fee. Activation fees may be deferred over a period of 12 months (balance at time of activation divided by 12 and billed monthly). Infiniti Mobile reserves the right at any time and without notice to change the activation fees charged to new subscribers. Subscribers who successfully submit an Infiniti Mobile application for the lifeline program will receive a free wireless phone provided by Infiniti Mobile including an allotment of free airtime minutes each month for a period of twelve (12) consecutive months from the date service is started. The actual amount of airtime minutes eligible lifeline subscribers will receive each month varies by state. Infiniti Mobile reserves the right to change or modify the actual amount of airtime minutes and eligible subscribers will receive on a monthly basis without notice. Infiniti Mobile reserves the right to determine, at its sole discretion, whether or not an applicant meets the eligibility requirements to participate or continue to participate in the Infiniti Mobile lifeline.
Infiniti Mobile Taxes and Surcharges
Infiniti Mobile charges state and local sales taxes. Pricing listed on the Infiniti Mobile website or listed in advertising methods for wireless service do not include certain taxes or surcharges. Subscribers are responsible for all charges applicable to the use of Infiniti Mobile service regardless if the subscriber was the actual user of the service. The amount of these taxes and surcharges is subject to change and may vary from time to time and by geographic area. Infiniti Mobile collects sales taxes on all Additional Minutes Offering Plans and may also collect regulatory fees in certain states. Third party authorized retailers are responsible for collecting sales taxes and required regulatory fees for transactions that occur through such third-party authorized retailers. Changes to a tax or surcharge will become effective as provided by the appropriate taxing authority and changes to applicable contribution amounts for Federal Universal Service Fund (“FUSF”) will apply. Taxes and fees are subject to change without notice.
Infiniti Mobile Text Messaging Rates
An Infiniti Mobile subscriber can send and receive text messages of up to 160 characters. This text message includes the address and subject line. The type of messages a device can receive may depend on the wireless handset capabilities. Standard message rates apply when sending or receiving text messages, regardless if the message is viewed. Any unused messages that expire from one monthly billing cycle will not carry over to the next monthly billing cycle, unless the monthly plan specifically allows carry over messages. You may use your free monthly allotment of minutes to send and/or receive text messages. Text messages sent to you by Infiniti Mobile are free of charge. The charge to send or receive a text message will vary depending upon your plan. The standard rate to send or receive a text message on your Infiniti Mobile phone is $0.05 per text message for receiving, and $0.05 per text message for sending. Adding additional airtime or plans to your account may include incremental minute rates per text messages sent or received. If you have used all of your free monthly allotment of minutes, you will need to purchase and redeem additional airtime minutes in order to continue to send and receive text messages and to place and receive voice calls. If you do not want minutes deducted from your Infiniti Mobile phone for text messaging, then do not send or receive text messages.
Domestic Text Messaging Rates
Each domestic text will be deducted from the available messages in your free minute plan or in your purchased Infiniti Mobile Additional Minutes Offering Plan. Any unused messages will expire at the end of your monthly subscription period and will not be applied to subsequently purchased minutes, unless your plan includes rollover minutes. If you use all the messages in your available plan, and do not pay your monthly fee for your Infiniti Mobile Additional Minutes Offering Plan, you will not receive your monthly allocation of messages associated with your plan. Subscriber messaging plans do not include international text, picture messaging, or voicemail messages.
International Text Messaging Rates
Infiniti Mobile does not allow international text messages. Attempting to send international messages could result in deactivation of service and de-enrollment from Infiniti Mobile Lifeline Assistance Program.
Premium SMS is a text message to a designated “short code.” Buying or attempting to buy SMS services from anyone other than Infiniti Mobile is strictly prohibited. Premium SMS campaigns may include activities such as sending a vote, playing a game, expressing opinions, subscribing to some type of service, or some type of interaction with a television program. Infiniti Mobile does not participate in Premium SMS services or campaigns. You are solely responsible for any charges incurred for Premium SMS services or campaigns. Any text messages sent to a “short code” using Infiniti Mobile service will not likely be successfully sent or received. Any charges you may incur as a result of any attempts to participate in Premium SMS campaigns or services are not refundable, regardless whether you incur charges as deductions from your Infiniti Mobile minutes.
Preventing or Sending Spam
Infiniti Mobile subscribers receiving unwanted text messages (“spam”) should contact the source and request to unsubscribe or remove the subscriber’s wireless phone number from the service. If an Infiniti Mobile subscriber intentionally sends spam from an Infiniti Mobile handset, the subscriber may be terminated without notice.
Infiniti Mobile may send you messages via SMS. There is no guarantee you will receive them.
Infiniti Mobile Data Service Rates
Infiniti Mobile provides wireless data services and mobile internet services using your Infiniti Mobile phone. Sending or receiving data service will be available at a rate of $1.25 per megabyte. Subscribers may purchase a data subscription allocation necessary to access the mobile internet (“Data Subscription Rates”). Please visit www.infinitimobile.com for the current rates to add data rate plans.
Data usage will be deducted from the available data allocation in your purchased Data Subscription. Unused data expire at the end of your monthly Data Subscription period and may not be used in subsequent months. If you use your allocation of data before the end of the monthly period, you will be required to add an additional Data Subscription in order to access the mobile internet. Each month you will be charged the monthly fee for the Data Subscription that you selected previously. You may terminate your subscription or switch to another data subscription by contacting Infiniti Mobile at 1-214-323-8000. Subscribers are responsible for all data activity from and to your wireless phone, regardless of who initiates the activity. Infiniti Mobile reserves the right to suspend, limit, or terminate a subscriber’s account without notice for any misuse or use that adversely impacts network performance. Infiniti Mobile will not provide free access to data content.
Data services available to Infiniti Mobile subscribers may allow access many forms of data content such as internet, text, pictures, music, email, or other materials. Some data content that subscribers will access will be from other third-party websites or services. Some of this data content may be unsuitable for minors. Subscribers of Infiniti Mobile data services are solely responsible for evaluating the data content accessed while using an Infiniti Mobile handset or device. Infiniti Mobile strongly recommends that you monitor data content access by minors. Data content from third parties may harm your Infiniti Mobile handset or software. Infiniti Mobile, for any reason, may place restrictions on accessing certain data content, limit the amount of data you can access, or terminate a subscriber’s access to data services. Infiniti Mobile supports the use of data content, but, Infiniti Mobile makes no representations or warranties (expressed or implied), to the extent permitted by law, including, any warranty of merchantability, fitness for a particular purpose, service quality of content, non-infringement, performance, accuracy, or efforts of any third party’s data content or to third party data content a subscriber may access while using a Infiniti Mobile handset or device. Infiniti Mobile does not have control over the data content provided on third party’s site that a subscriber may access. Infiniti Mobile reserves the right to change, limit, or terminate access to data content, without notice, at any time, and is not required to replace any data content requested by subscribers.
Subscribers may not use Infiniti Mobile service for any illegal purpose. This includes harassing, threatening, abusing, defaming, or slandering any individual or entity. Infiniti Mobile and its business partners provide messages, data, information, music, games, text or other material for subscribers to use on a non-commercial basis only. Subscribers may not sell or resell data content. Subscribers are solely responsible for engaging in any unauthorized use of data content. Infiniti Mobile (IM Telecom, LLC) intends to present and offer only generally acceptable data content. However, it is impossible to proof all data content, titles and news articles for appropriate content. Infiniti Mobile data content is not rated, and subscribers are solely responsible for the use of such material, which may be offensive or objectionable to subscribers or to others. Infiniti Mobile subscribers agree not to hold Infiniti Mobile (IM Telecom, LLC) liable for any offensive or objectionable data content.
Infiniti Mobile Directory Assistance, Additional Charges and Services
Directory assistance calls will be charged at a rate of $3.00 per call plus applicable airtime charges. This amount will be deducted from available minutes you have remaining on your wireless plan. Calling to 900 / 976 numbers are not available to Infiniti Mobile subscribers. Placing calls to 800 / 866 / 877 or other toll-free numbers will incur standard airtime charges. Infiniti Mobile allows subscribers to make or receive domestic long-distance calls inside the domestic USA as long as coverage is available. Infiniti Mobile does not allow free calls to other subscribers using Infiniti Mobile service. Infiniti Mobile subscriber handsets do not provide rate information for services used to make or receive voice calls or messages. Subscribers can switch wireless numbers for an additional fee. To make this change, please call Infiniti Mobile at 1-214-323-8000. Infiniti Mobile will block any calls to 1-900, 1-976, some international calling, or other pay-per-call services. If a subscriber’s account is deactivated for any reason, Infiniti Mobile will assess subscribers a standard reactivation fee which is not refundable. Please contact Infiniti Mobile at 1-214-323-8000, or visit our website at www.infinitimobile.com, for additional pricing information or answers to any questions about Infiniti Mobile services. Calls to Infiniti Mobile may be monitored and recorded for quality assurance.
Infiniti Mobile Subscriber Account History
You may request a printed copy of your account history detailing the last 60 days of service by sending a written request to IM Telecom, LLC, 13601 Preston Rd., Suite E816 Dallas, TX 75240 Attention: Account History. If you deactivate your services or change your wireless phone number, you may obtain your account history by contacting Infiniti Mobile at 1-214-323-8000. Please visit www.infinitimobile.com to access your account history at no cost. Infiniti Mobile subscribers have the ability to request a copy of their paper bill. Requests for a copy of the paper bill must be submitted in writing via mail.
Send requests to:
IM Telecom, LLC dba Infiniti Mobile
13601 Preston Rd., Suite E816
Dallas, TX 75240
Infiniti Mobile Disputed Charges
If you have a dispute with any charge to your Infiniti Mobile account, you must notify us within 60 days after the charge appears on your account. You may either contact Infiniti Mobile at 1-214-323-8000 or send notice in writing to the address listed below. An Infiniti Mobile Customer Service Representative will investigate your claim. If Infiniti Mobile is not notified of your dispute within this 60-day period you waive any right to dispute the charge, including in arbitration and/or a court proceeding. You accept all charges not properly disputed within this 60-day period. We will provide you a credit or refund if we determine that the disputed charge was inappropriate and was disputed by you in a timely manner. If we provide a credit or refund, you agree that the dispute is fully and finally resolved and not subject to any further proceedings. Infiniti Mobile is not liable for any charges for products or services provided by third parties through and for use on our network, regardless of the date on which you report it. If any unauthorized or disputed charge appears on your statement for a third-party product, you must contact that third party directly. Third-party contact information is also available by calling Infiniti Mobile at 1-214-323-8000. Infiniti Mobile service, unless otherwise provided by law, excludes all incidental or consequential damages. Some states do not allow this exclusion.
Dispute by mail:
IM Telecom, LLC dba Infiniti Mobile
Attn: Dispute Resolution
13601 Preston Rd., Suite E816
Dallas, TX 75240
Infiniti Mobile Refunds, Returns, or Lost Equipment Policy
Infiniti Mobile is not responsible for, nor will we refund any lost, stolen, misused, or damaged Infiniti Mobile Additional Minutes Offering Plans. Additional plans purchased must be applied to a subscriber’s account within 1 year of purchase. Infiniti Mobile does not accept returns or provide refunds of any Infiniti Mobile Additional Minutes Offering Plans. All purchases of Infiniti Mobile Additional Minutes Offering Plans are final and non-refundable regardless of who uses or possesses the subscriber’s wireless phone after airtime is purchased, and regardless of whether the wireless phone is used with the subscriber’s consent or knowledge. Monthly charges are non-refundable.
Wireless handsets purchased directly from Infiniti Mobile may be returned for a full refund within 30 days of purchase. A subscriber must return the complete handset as was received at the time of activation. Please contact Infiniti Mobile at 1-214-323-8000. Infiniti Mobile provides new and recycled handsets to subscribers. All handset models provided to lifeline subscribers are selected at the sole discretion of Infiniti Mobile. Handset models may vary. Infiniti Mobile reserves the right to replace handsets with various models at its sole discretion. All wireless handsets purchased directly from Infiniti Mobile include a 90-day warranty from Infiniti Mobile. If you experience a handset malfunction call Infiniti Mobile at 1-214-323-8000.
Lost or Stolen Equipment
If an Infiniti Mobile Subscriber loses or has their handset stolen, the subscriber is responsible for all charges incurred until Infiniti Mobile is notified of the lost or stolen wireless phone. To report a lost or stolen wireless phone, please contact Infiniti Mobile at 1-214-323-8000. Upon receiving notice of the lost or stolen, Infiniti Mobile will suspend the account immediately. If a subscriber does not either activate a replacement Infiniti Mobile phone, bring another phone into our retail location and reprogram the phone for $0 or notify us that they have found their wireless phone within 30 days of the suspension of the account, the account will be deactivated and the subscriber will lose the Infiniti Mobile phone number.
Infiniti Mobile Phone Number
Infiniti Mobile subscribers must accept the number that is assigned to them at the time of activation. The wireless phone number Infiniti Mobile provides for subscribers to use is and will remain the property of Infiniti Mobile. Infiniti Mobile may release a subscriber’s wireless phone number to another subscriber, without giving notice, if the subscriber cancels service with Infiniti Mobile, or if the account expires and is deactivated. Subscribers may transfer a wireless number prior to the wireless number being reissued to another subscriber. Infiniti Mobile reserves the right to change a wireless number at any time. Infiniti Mobile will attempt to notify the subscriber prior to any change. A subscriber can request to change a wireless phone number for a number change fee of $15. In some situations, a subscriber may transfer an existing carrier telephone number to your Infiniti Mobile service for use as an Infiniti Mobile phone number. To switch an existing phone number to Infiniti Mobile, please contact Infiniti Mobile at 1-214-323-8000. Before calling, please have a bill available from the existing carrier. When a subscriber transfers from another wireless carrier to Infiniti Mobile, they may have to pay a termination fee to the former carrier to early terminate the contract. Infiniti Mobile will not reimburse a subscriber for any termination fees imposed by other carriers
Use of Infiniti Mobile Customer Information
You agree to contact Infiniti Mobile with any disputes. You must contact Infiniti Mobile with any dispute by calling Infiniti Mobile at 1-214-323-8000 or by writing IM Telecom, LLC dba Infiniti Mobile 13601 Preston Rd., Suite E816 Dallas, TX 75240 Attn: Dispute Resolution. You must provide a description of the dispute, all relevant information, any supporting documentation, and the proposed dispute resolution. An Infiniti Mobile representative will contact you at the last address you have provided or by phone. Infiniti Mobile agrees to negotiate in good faith to resolve any dispute you may have. You agree to pay the full amount reflected on your account statement, even while a dispute is being resolved. If you do not reach an agreement to resolve your claim within 30 days after notice of dispute was given, you or Infiniti Mobile may commence a Binding Arbitration proceeding (see below). Certain disputes you may have with Infiniti Mobile (IM Telecom, LLC) may be resolved through Binding Arbitration. By making or receiving calls on an Infiniti Mobile handset you agree the sole remedy for any dispute shall be Binding Arbitration on an individual basis. You waive your rights to a jury trial or any class actions. You also agree the Federal Arbitration Act governs any dispute claim you have with Infiniti Mobile. This Binding Arbitration you agree as the sole remedy limits your options available in the event of a dispute to an individual basis and survives any termination of your service with Infiniti Mobile. Class Arbitrations and Class Actions are hereby excluded as a remedy for any dispute you may have. This agreement shall be construed under the laws of the state of Texas, without regard to its choice of law rules, except for the arbitration provision contained in these Terms and Conditions of Service, which will be governed by the Federal Arbitration Act. This governing law provision applies no matter where you (the subscriber) reside, or where you (the subscriber) use or pay for Infiniti Mobile services. To the extent permitted by law, if a dispute claim proceeds in court, Infiniti Mobile and you waive any right that we may have to trial by jury in any lawsuit or other proceeding.
Limitation of Liability
Infiniti Mobile and IM Telecom, LLC. are not liable to you (subscriber) for any direct or indirect, special, incidental, consequential, exemplary or punitive damages of any kind, including lost or potential profits (regardless of whether it has been notified such loss may occur) by reason of any act or omission in its provision of equipment and/or Services. Infiniti Mobile and IM Telecom, LLC. will not be liable for any act or omission of any other company furnishing a part of our services, or our equipment or for any damages that result from any service or equipment provided by or manufactured by affiliated or non-affiliated third parties. Infiniti Mobile and IM Telecom, LLC are not responsible, at any time, and shall not be liable to you or anyone else for any personal information such as user names, passwords, contacts, pictures, SMS, or any additional content you may have stored on your phone or which may remain on your phone during and/or after you no longer have service with Infiniti Mobile. Unless prohibited by law, you (subscriber) agree to limit claims for damages or other monetary relief against each other to direct and actual damages. Infiniti Mobile assumes no risk or responsibility for a subscriber’s use of any content provided by Infiniti Mobile services. Infiniti Mobile is not liable for any act or omission of any third party company providing part of Infiniti Mobile services (this includes equipment provided by a third party), any errors or omissions of any vendors or agents participating in offers made by Infiniti Mobile, any damages that result from third parties, or any unauthorized or disputed charges. There is no fiduciary duty that exists between you (subscriber) and Infiniti Mobile, IM Telecom, LLC, or its affiliates. You (subscriber), also agree that Infiniti Mobile will not liable for any missed voice mails, any messages from your voicemail system, any data content, or any storage or deletion of contacts from a handset address book provided by Infiniti Mobile.
To the full extent by law, you agree to hold harmless and indemnify Infiniti Mobile, IM Telecom, LLC, and its affiliates and their respective officers, agents, directors, partners and employees, from any and all liabilities, settlements, penalties, claims, causes of action and demands brought by third parties (including any costs, expenses or attorneys’ fees on account thereof), directly or indirectly, resulting from your use of Infiniti Mobile products and services, or another person whom you authorize to use your products or services, whether based in contract or tort (including strict liability) and regardless of the form of action. This obligation shall survive any expiration or termination of your service with IM Telecom, LLC. A subscriber may reside in a state that does not allow disclaimers of implied warranties or limits remedies for breach. Therefore, the above exclusions or limitations may not apply to all subscribers. A subscriber may have other legal rights that vary by state.
Infiniti Mobile does not manufacture wireless phones or equipment used by subscribers. The only warranties applicable to such devices or equipment are those extended by the manufacturers. We have no liability, therefore, in connection with wireless phones and other equipment or for manufacturers’ acts or omissions. WE MAKE NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE PRODUCTS AND SERVICES PROVIDED HEREUNDER OR ANY SOFTWARE REQUIRED TO BE USED IN CONNECTION THEREWITH, INCLUDING, BUT NOT LIMITED TO, AND TO THE EXTENT PERMITTED BY LAW, WARRANTY OF TITLE, WARRANTY THAT A PRODUCT OR SERVICE IS FIT FOR A PARTICULAR USE OR WARRANTY OF MERCHANTABILITY. WE EXPRESSLY DISCLAIM ANY AND ALL IMPLIED WARRANTIES. WE DON’T PROMISE ERROR-FREE OR UNINTERRUPTED SERVICE AND DON’T AUTHORIZE ANYONE TO MAKE WARRANTIES ON OUR BEHALF. The Infiniti Mobile Terms and Conditions of Service, contained herein, supersede all oral or written communications and understandings between you, Infiniti Mobile, and IM Telecom, LLC, with respect to products and services provided to you and the terms under which they are offered to you by Infiniti Mobile. The surviving sections of this Terms and Conditions of Service shall continue to be valid and enforceable in the event that any part of these Terms and Conditions of Service is declared invalid, not applicable, or becomes unenforceable. There are no provisions of these Terms and Conditions of Service that provide any person or any entity that is not a party to these Terms and Conditions of Service with any remedy, liability, claim, reimbursement, or any cause of action, or that creates any other third-party beneficiary rights. Any legal dispute, unless otherwise specified herein, shall be subject to the exclusive jurisdiction of the federal or state courts located within the State of Texas. This excludes customers who are residents of the state of California. Infiniti Mobile reserves the right to suspend or terminate any subscriber’s access to Infiniti Mobile services or to the Infiniti Mobile website or affiliated websites, at any time, should we determine in our sole discretion that a subscriber has violated any of these Terms and Conditions of Service or any other policy of Infiniti Mobile, its affiliates, or for any other reason at the sole discretion of Infiniti Mobile.
You may send notices to Infiniti Mobile by mail, 13601 Preston Rd., Suite E816 Dallas, TX 75240 or by phone, 1-214-323-8000. Notices will be considered effective after received by Infiniti Mobile. If a subscriber is unable to resolve concerns with Infiniti Mobile, they may file a complaint with the Federal Communications Commission. Any notice sent to a subscriber will be sent to your last known residence we have on file, or via text message to your Infiniti Mobile phone.
Handset Hearing Aid Compatibility (HAC)
The wireless telephone industry has developed ratings to assist hearing device users in finding wireless devices that may be compatible with your hearing devices. Not all wireless devices have been rated. Wireless devices that are rated will have the rating displayed on their box together with other relevant approval markings; these ratings are not guaranteed. Results will vary depending on your hearing device and hearing loss. If your hearing device is vulnerable to interference you may not be able to use a rated wireless device successfully. Our sales staff is trained to assist all customers looking for a HAC-compliant handset. (Please note that this list is subject to change and selection is dependent upon availability).M-Ratings: Wireless devices rated M3 or M4 meet FCC requirements and are likely to generate less interference to hearing devices than wireless devices that are not labeled. M4 is the better/higher of the two ratings. T-Ratings: Wireless devices rated T3 or T4 meet FCC requirements and are likely to be more usable with a hearing device’s telecoil (“T Switch” or “Telephone Switch”) than unrated wireless devices. T4 is the better/higher of the two ratings. (Note that not all hearing devices have telecoils in them). When wireless devices are used near hearing devices (such as hearing aids and cochlear implants), users may detect a buzzing, humming, or whining noise. Some hearing devices are more immune than others to this interference, and wireless devices also vary in the amount of interference they generate. Hearing devices may also be measured for immunity to this type of interference. The more immune your hearing aid is, the less likely you are to experience interference noise from wireless devices. Your hearing device manufacturer or hearing health professional may help you find results for your hearing device.
OPEN INTERNET POLICY – IM Telecom LLC dba Infiniti Mobile
Network Management Practices Policy Disclosure
Pursuant to the Federal Communications Commission’s newly enacted Open Internet Rules found in Part 8 of Title 47 of the Code of Federal Regulations, the policies of IM Telecom LLC dba Infiniti Mobile, (“Provider”) regarding network management practices, performance characteristics, and commercial terms are provided in entirety so that Provider’s current customers, prospective customers, third-party content providers and other interested parties can make informed choices regarding the broadband Internet access services offered by Provider, and the extent Provider’s network management practices may affect those services.
Network Management Practices
In the interest of providing the best online experience possible for all of Provider’s customers, Provider utilizes the reasonable network management practices in some cases as provided by its underlying carriers which are tailored to achieve legitimate network management purposes. Because bandwidth is a limited resource for broadband Internet service providers, it is essential that Provider reasonably manages its network to the best of its ability to promote the use and enjoyment of the Internet by all of Provider’s customers. By adopting a reasonable and responsible network management policy, Provider prevents to the best of its ability its customers from being subjected to the negative effects of spam, viruses, security attacks, network congestion, and other risks that threaten to degrade service. The network management practices employed by the Provider’s underlying carriers and Provider are consistent with industry standards.
Congestion is an Internet access service problem that can slow web browsing, downloading, and other activities of the customers during certain peak usage periods. Congestion may be caused by capacity limits and bottlenecks in a service provider’s own network, or by limitations in the capacity of the Middle Mile transport facilities and services that many service providers must purchase from unrelated entities to carry the traffic of their customers between their service areas and the closest Internet nodes.
Provider and its underlying carriers constantly monitor its network to manage congestion avoiding over utilization of circuits. Provider and its underlying carrier maintain sufficient bandwidth to service its customers.
Provider does not make use of any application-specific network management practices. Provider does not favor, modify, inhibit, rate control or block any specific protocols, protocol ports or fields, or any applications or classes of applications. Customers may use any lawful and commercially available application. Provider’s network does not discriminate against particular types of content. Peer to Peer, streaming video, VoIP, and video downloads are all classified as content neutral.
Provider does not normally monitor the contents of the traffic or applications of its customers. It undertakes no obligation to monitor or investigate the lawfulness of the applications used by its customers unless mandated by law or contractual agreement that Provider do so.
Device Attachment Rules
In order for a device to be approved for use on the Provider’s network, the device must conform to publicly available industry standards and be non-harmful to Provider’s network. Provider reserves the right to disable devices that cause disruptions to Provider’s customers or that are not in compliance with industry standards. In the event that Provider disables a device or denies access to application providers, prompt notice will be given of the decision to deny access to the network or disable a device.
Provider offers its customers unrestricted access to all of the lawful content, services, and applications available on the Internet. Provider and Provider’s underlying carrier uses industry standard tools and generally accepted best practices and policies to protect our customers from spam, phishing, and other unwanted or harmful online content and activities. In the instances where these tools and policies identify online content as harmful or unwanted, the content may be prevented from reaching customers, or customers may be permitted to identify or inspect content to determine if it is harmful or unwanted. Provider’s security methods are not intended to prevent end-users from running any specific applications.
Provider employs commercially appropriate security procedures to protect its network and its customer records from unauthorized access by third parties. Provider does not guarantee that it can protect customers from any and/or all security breaches.
Provider does not block any lawful content, applications, services and/or non-harmful devices.
Provider does not knowingly and intentionally impair, degrade or delay the traffic on its network so as to render effectively unusable certain content, applications, services and/or non-harmful devices.
Provider does not charge edge service providers of content, applications, services and/or devices any fees simply for transporting traffic between them and its customers.
Many of the service and performance characteristics of the Provider’s broadband Internet access services are contained in the service offering portions of this website.
Provider offers broadband Internet access service.
The advertised speed of Provider’s Internet service is the maximum speed achievable with the technology utilized by Provider or made available to Provider. While the maximum advertised speed is attainable for end users, several factors may affect the actual speed of Provider’s Internet service offerings, including, but not limited to: [the distance of the consumer’s home or office from Provider’s central office (i.e., the further away the customer is from the central office, the slower the broadband speed), the end user’s computer, modem or router, activity during peak usage periods, and other Internet traffic.]
The actual speeds achieved with Provider’s Internet service offering make Provider’s Internet service suitable for real-time applications, such as Voice over Internet Protocol (“VoIP”).
The commercial terms and conditions of the Provider’s broadband Internet access services are contained in greater detail in the service offering and Terms and Conditions located on this website. This section provides a brief overview of policy terms required by the FCC’s Open Internet Framework.
In order to meet the usage and budgetary needs of all of our customers, Provider offers a wide selection of broadband Internet access plan options, including promotional offerings, bundled service choices, and ala carte alternatives.
To see Provider’s current promotions and pricing on broadband Internet access service, please visit our website www.InfinitiMobile.com or call 1-214-323-8000 to speak with a customer service representative.
Provider’s Internet service is priced on a flat-fee basis (plus taxes). Provider does not charge end users a usage-based fee for Internet service.
No Unreasonable Discrimination
Provider does not unreasonably discriminate in its transmission of traffic over the broadband Internet access services of its customers. It endeavors to give its customers as much choice and control as practicable among its different service offerings and among the content, application, service and device offerings of edge service providers. When reasonable network management practices entail differential treatment of traffic, Provider does not discriminate among specific uses, or classes of uses, of its network.
Provider does not impair, degrade or delay VoIP applications or services that compete with its voice services and those of its affiliates.
Provider does not impair, degrade, delay or otherwise inhibit access by its customers to lawful content, applications, services or non-harmful devices.
Provider does not impair free expression by actions such as slowing traffic from particular websites or blogs.
Provider does not use or demand “pay-for-priority” or similar arrangements that directly or indirectly favor some traffic over other traffic.
Provider does not prioritize its own content, application, services, or devices, or those of its affiliates.
The various network management tools and techniques utilized by Provider do not monitor, inspect or store the network activity and traffic of its Internet service users. Further, as part of its network management practices, Provider does not distribute information on network activity and/or traffic to any third party or use network traffic information for any non-network management purpose.
Provider affords full access to all lawful content, services and applications available on the Internet and does not routinely monitor, inspect or store the network activity and traffic of its Internet service users. However, Provider reserves the right to monitor bandwidth, usage, transmissions and content for purposes of protecting the integrity of the network and Provider’s Internet access service through reasonable network management practices.
Provider may collect equipment information to identify the equipment customer is using on the network, including, but not limited to equipment type, serial number, settings, configuration and software. Provider may also collect performance information to examine the operation of the equipment, services and applications the customer may use on the network, including, but not limited to: IP addresses, URLs, data transmission rates and latencies, location information, security characteristics, and information about the amount of bandwidth and other network resources customer is using in connections with uploading, downloading or streaming data to and from the Internet.
Network traffic, activity, performance information, and equipment information monitored or collected by Provider is done so for the sole purpose of reasonable network management purposes.
The Provider’s network management practices as discussed herein are intended solely to provide the best online experience possible for all of Provider’s customers by safeguarding our network and its users from spam, viruses, phishing, and other unwanted or harmful online content and activities. Provider’s network management practices are not intended, nor implemented, to block consumers from accessing the content and applications of their choice, deprive consumers of their entitlement to competition, or discriminate against or in favor of certain network traffic. End users with questions, concerns or complaints regarding Provider’s network management practices are encouraged to contact Provider for issue resolution.
If you have any questions regarding Provider’s Network Management Practices Policy or would like to file a complaint with Provider regarding its network management practices, please contact Provider at:1-214-323-8000
Further, if you believe that Provider is in violation of the FCC’s Open Internet Rules, you may file either an informal or formal complaint with the FCC at
The Open Internet Rules, as adopted, and Provider’s Network Management Practices Policy are not intended to affect, alter or otherwise supersede the legal status of cooperative efforts by broadband Internet access service providers and other service providers that are designed to curtail infringement in response to information provided by rights holders in a manner that is timely, effective, and accommodates the legitimate interests of providers, rights holders, and end users.
Furthermore, the Open Internet Rules, as adopted, and Provider’s Network Management Practices Policy do not prohibit Provider from making reasonable efforts to address the transfer of unlawful content or unlawful transfers of content.