Puerto Rico Consumer Protection Notification
RIGHT TO OBJECT TO YOUR BILL
By provision of Laws 213 of 1996 and Law 33 of 1985, any customer has the right to file a claim with a telecommunications company about all or part of their bill. You will have up to twenty (20) days from the receipt of the invoice to pay or dispute the charges contained therein.
First, you have to object and/or request an investigation of your bill to Infiniti Mobile by contacting (888) 801-0012, in writing to 500N Central Expressway, Suite 202, Plano, TX 75704, or can email us at firstname.lastname@example.org. You can also visit our website the www.infinitimobile.com. If you are not satisfied with the determination of Infiniti Mobile, regarding your objection, you will have a term of up to twenty (20) days to request a reconsideration of the determination. If you do not make the payment or have not objected to your invoice within the term of 7 days after issue; Infiniti Mobile may start its internal procedure to disconnect the service for non-payment. The objection of a charge does not relieve you of the payment of the charges not objected to.
Puerto Rico Telecommunications Bureau (NET)
If you do not agree with the determination or the result of the company’s investigation, or if the company failed to comply with any of the terms provided by law/regulation, you may request a review before the Telecommunications Bureau within a term of up to thirty ( 30) days from the final determination of the company. To request a NET review, you can do so: (i) by accessing our website at https://jrtpr.pr.gov/servicios/radicauna-querella, (ii) by calling 787-756-0804 or 787-722- 8606, (iii) sending an email to: email@example.com. (iv) sending a letter to: NET Complaints Division, 500 Roberto H. Todd Ave., Santurce, PR 00907-3941 or (v) personally visiting the NET offices located at 500 Roberto H. Todd Ave. , PS. 18 in Santurce.
Independent Consumer Protection Office (OIPC)
The OIPC educates, guides, assists and represents the consumers of telecommunications services in Puerto Rico. If you have a situation with your telecommunications provider, you can contact the OIPC by calling (787) 523-6962, in writing to the Independent Consumer Protection Office, 500 Ave. Roberto H. Todd, San Juan, PR 00907-3941, to the email firstname.lastname@example.org or by visiting our offices located at 268 Ave. Muñoz Rivera, Suite 702, Edif. World Plaza, San Juan, PR 00918-1925, Monday through Friday from 7:30 a.m. to 5:30 p.m. to 4:00 p.m.
If you have questions about how individuals with disabilities can use Infiniti Mobile’ wireless services, please contact Infiniti Mobile customer service using the following information:
Phone: (888) 801-0012 or 611 from your Infiniti Mobile Device during normal business hours: Monday-Friday, 8:00am-8:00pm CST and Saturday, 8:00am- 5:00pm CST (Closed on Sunday).
Mail: Infiniti Mobile
500 N Central EXPY STE 202
Plano, TX 75074
Last Updated: 4/17/23