FAQ

Plan Changes – December 2016

Questions about upcoming plan changes? We’ve got answers.

Beginning December 2, 2016, Lifeline-eligible subscribers with 3G or 4G capable handsets can get a new mobile broadband Internet plan. Customers with handsets that are not 3G capable will remain on their current plan, or transition to a new plan which meets the new Lifeline Reform Minimum Voice requirements.

Why customers will want to change plans?

Earlier this year, the Federal Communications Commission (FCC) updated its Lifeline rules to permit Lifeline-eligible consumers to apply their Lifeline subsidy to broadband Internet plans, and is encouraging carriers like Infiniti Mobile to offer broadband Internet plans to our subscribers. We’ve developed a new plan that provides a generous amount of broadband data, voice minutes, and text messages.

What does my new plan include?

Your new plan will come loaded each month with the included voice, text, and data associated with your new plan. If you have a question about the plan you are enrolled in, or you would like to change your plan, please call 918.960.0023.

What new terms and conditions apply to these new plans?

When the FCC updated its Lifeline rules, it also imposed new requirements for subscribers:

  • 12-Month Benefit Port Freeze: Except in limited circumstances, your Lifeline benefit will be assigned to Infiniti Mobile for 12 months beginning when you enroll in a Lifeline broadband plan (“benefit port freeze”). As a result, once you have enrolled in a Lifeline-supported broadband plan with us, you will need to wait 12 months before transferring your benefit to a new carrier (of course, you can always purchase services from another carrier, but you will not be able to apply your Lifeline benefit to those services).
  • 30-Day Usage Requirement: Under the new Lifeline rules, you must use your Lifeline-supported service at least once every 30 days. Usage includes: (1) completing an outbound call or using data; (2) purchasing minutes or data to add to your plan; (3) answering an incoming call from a party other than Infiniti Mobile; (4) responding to direct contact from Infiniti Mobile and confirming that you want to continue receiving the service; or (5) sending a text message. If we detect 15 days of non-usage, we will send you a notice with a 15-day grace period. If you do not respond to the notice, you will be de-enrolled for non-usage within a 30-day continued period. This usage policy applies only to customers who do not have a regular billing and payment relationship with us.

All applicable federal and state lifeline rules apply in addition to other terms and conditions. For more information about our terms and conditions, please visit our terms and conditions page, or call 918.960.0023. For more information, please visit our Broadband Internet Service page by clicking here.

What other plans are available for traditional ETC states?

Additional plans may be available in your service area. These plans may include additional monthly charges. For more information about current plans in your area, please visit our plan page or simply dial 918.960.0023.

Q. Question
A. Answers

Q. Do I have to pay a deposit?
A. You are never required to pay a deposit.

Q. Do I need to sign a contract?
A. You are never required to sign a contract.

Q. Will you do a credit check on me?
A. We do not run credit checks.

Q. Can I get more than one lifeline phone?
A. No. Only one lifeline discount can be used per eligible participant.

Q. Is long distance included?
A. You can call anywhere in the United States and Puerto Rico. Only airtime charges apply. International calls are strictly prohibited. (International calling is not available.)

A. No. International calling is not allowed on any Infiniti Mobile plan available. International dialing is blocked, but, there are no guarantees that all international calling can be blocked if a subscriber attempts an international call. If a subscriber completes an international call your account will be blocked from making any additional calls for the remainder of the billing cycle except for emergency calls where available. Subscribers may buy additional airtime during this period while their account has been suspended for placing international calls. We strictly prohibits international calling.

Q. How long does it take to activate a phone?
A. Phones come pre-activated so when you purchase a phone, your phone is activated and ready for immediate use.

Q. How do I activate my phone?
A. Make a call. Your phone is now active.

Q. How long before the minutes in my account expire if I buy additional airtime?
A. 30 days

Q. How much are text messages?
A. See texting rates on our website under plans.

Q. Do I have to buy minutes every month to keep my lifeline phone active?
A. No. You can purchase more minutes if you want additional minutes at any time. However, you are not required to buy additional airtime to keep your lifeline phone active.

We are not responsible for wireless phones that are undelivered, lost, or stolen after the unit has been delivered to your mailbox. You must be prepared to receive the package containing your handset 5 days after enrolling for service.